Shipping policy

Shipping Policy

Last updated: 26 August 2026

At Sukh.com.au, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Where We Deliver

We currently offer delivery to addresses within Australia, subject to availability of delivery services for your location.

At checkout, you will be able to see the shipping options and applicable shipping charges available for your order.

Some remote or difficult-to-service locations may have limited delivery options or additional delivery charges.

2. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

Orders are generally processed as soon as reasonably practicable.

Processing times may vary depending on:

Product availability
Order volume
Weekends and public holidays
Warehouse or fulfilment requirements
Other circumstances affecting order processing

Your order will be dispatched once it has been processed and is ready for delivery.

3. Delivery Times

Delivery timeframes can vary depending on your location, the shipping method selected and the delivery provider.

Any estimated delivery timeframe displayed at checkout or communicated to you is an estimate only unless we expressly state otherwise.

Delivery may take longer during:

Public holidays
Promotional periods
Peak shopping periods
Severe weather
Transport disruptions
Remote-area deliveries
Other circumstances outside our reasonable control

We will make reasonable efforts to ensure your order reaches you within the estimated timeframe.

However, we cannot guarantee a specific delivery date unless a specific delivery date has been expressly agreed with you.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on factors such as:

Your delivery location
Order size or weight
Products purchased
Available delivery services

Any applicable shipping charges will be added to your order total before payment is completed.

5. Order Tracking

Where tracking is available, we may provide tracking information after your order has been dispatched.

You can use the tracking information provided to check the progress of your delivery through the relevant delivery provider.

Please allow some time for tracking information to become active after your order has been dispatched.

6. Incorrect Delivery Information

You are responsible for providing accurate and complete delivery information when placing your order.

Please carefully check your:

Full name
Street address
Suburb
State
Postcode
Contact details

If you provide an incorrect or incomplete address, delivery may be delayed or the order may be returned to the sender.

If an order is returned because incorrect delivery information was provided, please contact us at sukhdeep9793@gmail.com so we can determine the available options.

Additional shipping charges may apply where a new delivery needs to be arranged, subject to applicable law.

7. Delayed Deliveries

Although we work to process orders promptly, delivery delays can sometimes occur.

Delays may be caused by circumstances including:

Delivery provider delays
Severe weather
Public holidays
High demand
Transport disruptions
Incorrect address information
Remote-area delivery
Customs or regulatory processes, where applicable
Events outside our reasonable control

If your order appears to be significantly delayed, please contact us at:

sukhdeep9793@gmail.com

We will make reasonable efforts to assist you and investigate the status of your delivery.

8. Lost or Missing Orders

If your order has been marked as delivered but you have not received it, please contact us as soon as possible.

We may ask you to:

Check around the delivery address.
Check with other household members or building management.
Contact the delivery provider using the tracking information.
Confirm that the delivery address provided at checkout was correct.

We will reasonably assist with investigating the issue.

Nothing in this section limits your rights under the Australian Consumer Law.

9. Damaged Products

If your order arrives damaged, please contact us at sukhdeep9793@gmail.com and provide details of the issue.

Where appropriate, we may request photographs or other information to help us assess the problem.

If a product has been damaged in transit or does not meet the consumer guarantees applicable under Australian law, you may be entitled to an appropriate remedy, which may include a repair, replacement or refund depending on the circumstances.

10. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law (ACL).

If we fail to supply products within an agreed timeframe, or within a reasonable timeframe where no timeframe has been agreed, your consumer rights may apply.

Where a product has a problem covered by the consumer guarantees, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances.