Refund policy

Returns & Refunds Policy

Last updated: 26 August 2026

At Sukh.com.au, we want you to be happy with your purchase. This Returns & Refunds Policy explains when you may return a product and how refunds are handled.

This policy applies to purchases made through Sukh.com.au and operates alongside your rights under the Australian Consumer Law (ACL).

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

1. 30-Day Change-of-Mind Returns

We offer a 30-day change-of-mind return period.

You have 30 days from the date you receive your order to contact us if you would like to return an eligible product because you have changed your mind.

For a change-of-mind return to be eligible:

The product must be unused and in its original condition.
The product should be returned with its original packaging where reasonably possible.
Any tags, accessories and included components should be included.
You must provide proof of purchase.
You must contact us before sending the product back.

Change-of-mind returns are subject to the conditions in this policy.

This 30-day period does not limit your rights under the Australian Consumer Law if a product has a fault or does not meet a consumer guarantee.

2. How to Request a Return

To request a return, contact us at:

Email: sukhdeep9793@gmail.com

Please include:

Your order number.
Your name.
The product you wish to return.
The reason for the return.
Any relevant photographs, where applicable.

Please do not send a product back before contacting us and receiving return instructions.

We will review your request and provide instructions regarding the return process where the return is eligible.

Return Address:
Return instructions and the applicable return address will be provided to you when your return request is approved.

3. Return Shipping Costs

For a change-of-mind return, the customer may be responsible for the cost of returning the product, unless we agree otherwise.

Where a product is faulty, damaged, incorrectly supplied or otherwise does not meet a consumer guarantee, we will handle return shipping costs in accordance with your rights under the Australian Consumer Law.

Where you have reasonably incurred return costs for a product that is confirmed to have a problem covered by the consumer guarantees, we will reimburse those reasonable costs where required by law.

4. Damaged, Defective or Incorrect Products

Please inspect your order when you receive it.

If your product:

Arrives damaged;
Is defective;
Is unsafe;
Is significantly different from its description;
Is not fit for a purpose that we represented it would be suitable for; or
Is the wrong product,

please contact us at sukhdeep9793@gmail.com as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs or other information that can help us assess the issue.

We may need to assess the product before determining the appropriate remedy.

Depending on the circumstances and the nature of the problem, you may be entitled to a repair, replacement or refund under the Australian Consumer Law. For products with a major problem, Australian Consumer Law may give you the right to choose between a refund and replacement.

These rights are separate from our voluntary 30-day change-of-mind return policy.

5. Beauty and Personal-Care Products

For hygiene and safety reasons, we generally do not accept change-of-mind returns for beauty, personal-care or other products where the product has been opened or used.

For example, this may include products that are:

Opened;
Used;
Applied to the body;
Missing their original protective seal; or
Otherwise unsuitable for resale for hygiene reasons.

However, this does not remove or limit your rights under the Australian Consumer Law.

If a beauty or personal-care product is faulty, unsafe, defective, incorrectly described or otherwise does not meet a consumer guarantee, please contact us so we can assess the issue and provide any remedy required by law.

6. Non-Returnable Products

Subject to your rights under Australian Consumer Law, change-of-mind returns may not be accepted for:

Products that have been used or opened where hygiene or safety considerations make the product unsuitable for resale.
Products that have been damaged after delivery through misuse, improper handling or accidental damage.
Products that have been altered or modified by the customer.
Products returned without the required accessories or components where this prevents the product from being reasonably resold.
Gift cards.
Products specifically identified on the product page as being non-returnable for change-of-mind reasons.

These exclusions apply to change-of-mind returns only and do not override Australian Consumer Law rights.

7. Sale and Discounted Products

Sale and discounted products may be eligible for our 30-day change-of-mind return policy unless otherwise stated at the time of purchase.

However, sale pricing does not remove your rights under the Australian Consumer Law.

If a sale product has a problem covered by the consumer guarantees, you may still be entitled to an appropriate remedy. Businesses cannot use a general "no refunds on sale items" policy to remove consumer-guarantee rights.

8. Exchanges

If you would like a different product, size, colour or variant, please contact us at:

sukhdeep9793@gmail.com

Where an exchange is available, we may require you to return the original product and place a new order for the replacement product.

The availability of an exchange may depend on stock availability.

If the original product is faulty or otherwise covered by a consumer guarantee, your rights under the Australian Consumer Law will apply.

9. Refunds

Once we receive an eligible returned product, we will inspect it and notify you whether the return has been approved.

If your return is approved, the refund will generally be issued to the original payment method used for the purchase.

We will process approved refunds as soon as reasonably practicable.

Once processed, the time it takes for the refund to appear in your account may depend on your bank, credit-card provider, PayPal or other payment provider.

If you believe a refund has been approved but has not appeared after a reasonable period, please contact us at:

sukhdeep9793@gmail.com

10. Consumer Guarantees Under Australian Law

Sukh.com.au complies with the applicable consumer guarantees under the Australian Consumer Law.

Consumer guarantees generally provide that products must meet certain basic standards, including being of acceptable quality, safe, fit for any specified purpose and matching their description.

If a product does not meet a consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances.

A business cannot remove these legal rights through a return policy or terms and conditions.

Our 30-day change-of-mind policy is an additional benefit offered by Sukh and does not replace your statutory consumer rights.

11. When a Change-of-Mind Return May Not Apply

Australian Consumer Law does not generally require a business to provide a refund simply because a customer:

Changed their mind;
Found the product cheaper elsewhere;
Decided they no longer wanted the product; or
Has no use for the product.

Our 30-day change-of-mind policy provides an additional return option, subject to the conditions described above.

12. Products Damaged Through Misuse

We may not provide a change-of-mind refund where a product has been damaged because of misuse, accidental damage, improper handling or use contrary to the product's instructions.

This does not affect any rights you may have where the product had a problem covered by the Australian Consumer Law.